Date published: Monday 17 February 2014
Valentines weekend was looking to be a complete sell out at the Balmer Lawn Hotel with the hotel fully booked with guests ready to indulge in our special celebration menu and the extra treats in store for our romantic visitors.
Guest arrived and began to check in while the storm blew full force out on the forest surrounding us. All was well - until the power failed!
Some guests were re located to local hotels that had power, but the majority decided to stay with us and enjoy the most unusual overnight stay they have ever had.
Chinese take-away was the solution for most for their evening meal, eaten by candlelight and the atmosphere was one of camraderie and excitement. All very romantic!
Power was finally restored in the early hours of Sunday morning so we were able to welcome our guests down to a full English Breakfast as the hotel got back to normal.
Whilst it wasn't quite the experience our guests were expecting, we had some amazing feedback from those that stayed during the blackout as you can see below.
We would like to say a huge thank you to everyone that stayed with us and we very much look forward to welcoming you back to a somewhat less exciting stay with us in the future.
I stayed at The Balmer Lawn Hotel over the weekend (15/02/2014 - 16/02/2014), during the power cut. Even though there was little anyone could do about it, I felt that the staff couldn't do more for their guests. They were so helpful and attentive, especially Holm. I feel that the whole situation (even with the lack of resources) was handled and dealt with in a professional manner to an extremely high standard and the breakfast the following morning was outstanding considering having no electricity the night before.
It certainly made my stay entertaining and one that I will not be forgetting anytime soon, once again I would like to thank you all for your service and professionalism throughout a stressful situation.
Mrs Jo Barnes