Terms & Conditions (amended November 2016)
All the information was correct at the time of printing, and is subject to change without notice.
1. Deposit Policy
The booking will only be considered confirmed once the Hotel is in receipt of the deposit ie. Your credit or debit card will be processed at time of booking. Cheques have to be cleared by our bankers prior to the deposit being credited to your reservation. All deposits are fully refundable upon written confirmation if received no less than 7 days’ prior to arrival. Deposit for all classification of room is £80.00 per room booked.
The Hotel does charge a refundable deposit for the hire of items of sports and entertainment equipment to your room account. Upon the safe return of items provided to the Reception, the deposit will be refunded on your room account.
4. Further information
The hotel undertakes to supply the guest a room within a specific category, should this not be available a similar or superior standard of room will be supplied. A specific room number can be guaranteed with a £30 deposit which will be charged to your room account after check-in. Should this room become unavailable due to circumstances not in the hotel’s control, a similar or superior room will be provided and the £30 will not be charged.
Children under the age of 16 may stay in their parent’s room, subject to a suitable room having been booked at the time of the reservation. A charge of £30 per child aged 4-16 years will be made, this is inclusive of an extra bed and breakfast. Under 4’s enjoy a complimentary breakfast, but a linen charge of £15 per extra bed will be applied. We do not include children within our dinner inclusive dinner rates and packages. All meal costs for children, excluding breakfast inclusive rates are charged as taken.
Dogs are allowed to stay strictly at the discretion of the Hotels Management, and an additional charge per dog per day. The charge is £20.00 per dog per day. We allow a maximum of 2 dogs per room. The Hotel has designated a limited number of rooms as being dog friendly.
A discretionary 10% service charge is applied to bills in Beresfords Restaurant. No other service charges are applied as we believe this should always be at the guest’s discretion. Please note that the Hotel does not retain any service charges, all monies are paid directly to the staff.
Guests are required to vacate their rooms by 11am on the day of departure. A late checkout can be organized in advance of your stay, subject to availability, and will be charged at £10 per hour.
All rooms are normally available for occupation from 3pm. It is entirely at the Hotel’s Management discretion whether rooms can be occupied prior to the advertised arrival time. Whilst every effort is made to make rooms available for function and wedding guests before 3pm, operational requirements regularly do not allow the early occupation of rooms during busy periods.
Damage and Mistreatment of Property
The customer shall be responsible for any and all damages caused to the allocated rooms or the furnishings, utensils, equipment and to any other property of the Hotel and/or its grounds – by an act, default or neglect of the customer. The guest accepts they shall pay the hotel on demand the amount required to make good or remedy the damage.
The Hotel strictly enforces Government no smoking legislation. It is an offence to smoke anywhere within the Hotel building. Guests will also be charged directly for any subsequent fines to the business due to failure to comply with legislation. A further charge, of up to and including a full night’s stay will also be charged to the guest.
The Hotel is continually looking to upgrade and improve all of its facilities. This may result in certain facilities and amenities not being available. The Hotel reserves the right to carry out maintenance work without prior notice.
If the Hotel is prevented or hindered from carrying out its obligations here under by circumstances beyond its reasonable control including (without prejudice to the generality the foregoing) government intervention, strikes, labour disputes, accidents, Acts of God, national or local disasters or war, then the Hotel's liability to the Client shall be no greater than the amount paid to the Hotel by the Client in respect of the accommodation. If for any reasons beyond the Hotel's reasonable control the accommodation reserved cannot be made available to the Client the Hotel reserves the right to substitute similar or comparable accommodation and such a substitution shall be accepted by the Clients as satisfactory performance by the Hotel of its obligations hereunder to provide the accommodation reserved. Note – at peak times it may not be possible to book suitable alternative accommodation, under these circumstances the Hotel's liability will be strictly limited to the return of the deposit or pre-payment made.