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Hotel Receptionist/Reservationist

The Balmer Lawn Hotel is looking to recruit both a full time & part time highly motivated, articulate and organised individuals to join our front of house team in Reception. Reporting to our Reception Manager and working on a shift basis, you would be responsible for providing the highest standard of customer service whilst maintaining accurate guest accounts/records and actively promoting the Hotel facilities and taking reseravtions

In return we can offer the ideal candidate: –

  • A competitive salary to suit experience
  • Meals on duty
  • Continual personal development & training
  • Statutory 28 days holiday
  • Gratuities
  • Full employee benefits after successful probation period completed- Use of leisure facilities, staff discount

Our Requirements: –

  • To ensure all Reception duties are carried out effectively
  • Meeting & greeting guests
  • Checking the guest in and out using the hotel system
  • Answering the telephone
  • Processing payments
  • Allocation of guest rooms and directing guests
  • Have previous Reception experience within a four and/or five star property
  • Ideally previous use of “Rezlynx”, our bespoke hotel system
  • Be computer literate
  • Have an excellent command of written and spoken English, combined with excellent communication skills
  • Be able to work well under pressure and have strong organisational skills
  • Have a warm, friendly, engaging and professional attitude

This is an exciting time to join a first class 4 star Hotel.

If you are interested, please email your CV to Hannah Styles on hstyles@blh.co.uk

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