Terms and Conditions
Terms & Conditions (amended November 2016)
All the information was correct at the time of printing, and is subject to change without notice.
1. Deposit Policy
The booking will only be considered confirmed once the Hotel is in receipt of the deposit ie. Your credit or debit card will be processed at time of booking. Cheques have to be cleared by our bankers prior to the deposit being credited to your reservation. All deposits are fully refundable upon written confirmation if received no less than 7 days’ prior to arrival. Deposit for all classification of room is £80.00 per room booked.
The Hotel does charge a refundable deposit for the hire of items of sports and entertainment equipment to your room account. Upon the safe return of items provided to the Reception, the deposit will be refunded on your room account.
• All guests will be required to settle the full accommodation costs of their stay upon arrival at the Hotel. This includes reservations made where multiple rooms have been booked. This policy is effective for all reservations made from 22 November 2016.
• All other charges credited to a guest’s bill during their stay are required to be settled in full on the day of the guest’s departure.
• The Hotel reserves the right to place a pre-authorized amount on a credit or debit card at their discretion during the course of a guests stay.
3. Cancellations & Amendments
• Amendments to an existing booking are subject to availability.
• Cancellations made 0 – 72 hours prior to 3pm on the day of arrival will result in the full cost of the accommodation being charged per room booked.
• Cancellations made to a reservation guaranteed with a deposit between 3 – 7 days prior to arrival will result in the loss of deposit without exception.
• Cancellations made to a reservation guaranteed with a deposit 7 days prior to arrival will be refunded in full.
• If a stay is shortened for any reason during your stay, the full accommodation costs will be charged without exception.
• Any guests that fail to arrive will be subject to the full accommodation cost being charged to the credit or debit card that the initial booking was guaranteed with.
4. Further information
The hotel undertakes to supply the guest a room within a specific category, should this not be available a similar or superior standard of room will be supplied. A specific room number can be guaranteed with a £30 deposit which will be charged to your room account after check-in. Should this room become unavailable due to circumstances not in the hotel’s control, a similar or superior room will be provided and the £30 will not be charged.
Children under the age of 16 may stay in their parent’s room, subject to a suitable room having been booked at the time of the reservation. A charge of £30 per child aged 4-16 years will be made, this is inclusive of an extra bed and breakfast. Under 4’s enjoy a complimentary breakfast, but a linen charge of £15 per extra bed will be applied. We do not include children within our dinner inclusive dinner rates and packages. All meal costs for children, excluding breakfast inclusive rates are charged as taken.
Dogs are allowed to stay strictly at the discretion of the Hotels Management, and an additional charge per dog per day. The charge is £20.00 per dog per day. We allow a maximum of 2 dogs per room. The Hotel has designated a limited number of rooms as being dog friendly. We do not allow pets in Beresfords Restaurant or the indoor Leisure facilities. Dogs are required to be on a lead at all times in the public areas of the Hotel including the corridors and grounds.
Threatening behavior and abuse of staff
The Hotel has a zero-tolerance policy of any member of staff being verbally or physically threatened by any persons visiting the Hotel. The Hotels Management retain the right to consider each incident on an individual basis and to request any visitor to leave the premises at any time, and to call for assistance from the appropriate authorities.
A discretionary 10% service charge is applied to bills in Beresfords Restaurant. No other service charges are applied as we believe this should always be at the guest’s discretion. Please note that the Hotel does not retain any service charges, all monies are paid directly to the staff.
Guests are required to vacate their rooms by 11am on the day of departure. A late checkout can be organized in advance of your stay, subject to availability, and will be charged at £10 per hour.
All rooms are normally available for occupation from 3pm. It is entirely at the Hotel’s Management discretion whether rooms can be occupied prior to the advertised arrival time. Whilst every effort is made to make rooms available for function and wedding guests before 3pm, operational requirements regularly do not allow the early occupation of rooms during busy periods.
Damage and Mistreatment of Property
The customer shall be responsible for any and all damages caused to the allocated rooms or the furnishings, utensils, equipment and to any other property of the Hotel and/or its grounds – by an act, default or neglect of the customer. The guest accepts they shall pay the hotel on demand the amount required to make good or remedy the damage.
The Hotel strictly enforces Government no smoking legislation. It is an offence to smoke anywhere within the Hotel building. Guests will also be charged directly for any subsequent fines to the business due to failure to comply with legislation. A further charge, of up to and including a full night’s stay will also be charged to the guest.
Method of Payment
We accept all major credit cards and do not levy any additional fees. We regret that cheque payments do need to be cleared by our bank prior to them being accepted as payment for hotel accounts.
The Hotel is continually looking to upgrade and improve all of its facilities. This may result in certain facilities and amenities not being available. The Hotel reserves the right to carry out maintenance work without prior notice.
If the Hotel is prevented or hindered from carrying out its obligations here under by circumstances beyond its reasonable control including (without prejudice to the generality the foregoing) government intervention, strikes, labour disputes, accidents, Acts of God, national or local disasters or war, then the Hotel’s liability to the Client shall be no greater than the amount paid to the Hotel by the Client in respect of the accommodation. If for any reasons beyond the Hotel’s reasonable control the accommodation reserved cannot be made available to the Client the Hotel reserves the right to substitute similar or comparable accommodation and such a substitution shall be accepted by the Clients as satisfactory performance by the Hotel of its obligations hereunder to provide the accommodation reserved. Note – at peak times it may not be possible to book suitable alternative accommodation, under these circumstances the Hotel’s liability will be strictly limited to the return of the deposit or pre-payment made.